An increasing number of hospitals are setting up international patient centres to help medical tourists with treatment, accommodation and travel; but they often need help. Medical Tourism Training
has launched a new training programme "Welcoming the World" for international patient centres.
"Welcoming the World: building an outstanding international patient department" is an online and on-site offering. Medical Tourism Training is a US based global training and consulting company offering on-site training and consulting services for dental and medical clinics as well as hospitals.
Created by its team of healthcare and training experts, it is a fully scalable and flexible package for both new and established international patient centres. Providers small and large will benefit from the training, systems, forms and structure of this offering. With a focus on the customer experience, the programme offers practical and detailed information about staffing, department infrastructure, forms and systems, billing and financial issues, and concierge services.
One of the creators is Pam Frank, former director of international health services at Children’s Hospital
, Boston, Massachusetts, “We focused on the basic information dental and medical care providers need to build or improve services for patients coming from different countries or regions. These valuable clients and their family members notice every detail from arrival to departure plus they serve as word-of-mouth advertising, both good and bad. To succeed, healthcare providers must deliver a patient experience that is better than their competitors.”
The affordable on-line course gives users the option to study to their own pace, in the comfort of home or office. With a running time of more than five hours plus knowledge checks and reviewing sample documents, it is a complete do-it-yourself kit. Clients can take advantage of adding additional support with essays questions including expert feedback or purchasing online consulting services to answer specific questions. Medical Tourism Training offers stand-alone consulting services in English, Spanish, Portuguese, and Arabic for clients who want the company’s team of experts to provide services on site to build or improve patient services.
Elizabeth Ziemba of Medical Tourism Training says, “Set goals, schedule time, and share the information with co-workers. This will contribute to improved learning, sharing content, and implementing what is learned. Turning individualized learning into team work generates the most value for employees and employers”.